SWAP-ON 4V Battery 2.0, Single Pack
Return & Refund Policy
For any reason you are not satisfied with an item purchased from inokraftshop.com, you may return or exchange the product within 60 days of receipt of shipment in most cases. To request a return or exchange, you could contact us via email support@inokraft.com with your order number and return/refund request. Be prepared to provide your order number and a brief description of the reason for the return or exchange. Please notice that the shipment cost is not refundable.
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60-Day Money-Back Guarantee for Any Reason
We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the following terms and conditions:
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To be eligible for a return or exchange, you must contact us withinย 60ย days of receiving your order.
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Products must be returned in their original condition, unused and undamaged, and in the original packaging.
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Before a return can be processed, you must provide us with a photo of the product showing that it is undamaged and unused.
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We reserve the right to refuse any return or exchange that does not meet our requirements.
Once your return request has been verified and the returned item(s) was/were inspected, the refund process will be handled by InoKraft CUSTOMER SUPPORT SERVICE TEAM within 3-5 business days.ย
The refund will be issued to your original payment account within 3-5 business days.
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Return Policy Exceptions
Please noticed that the following merchandise/circumstances does not apply to the normal refund and 60-Day Money-Back Guarantee refund policy.
- Items bought under clearance sale.
- Opened products that are not re-sellable.
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Things to Know
- Returned item(s) must include all accessories and original packaging.
- For non-quality related warranty claims, the buyer is responsible for shipping costs generated during the return or exchange processes.
- For non-quality related warranty claims, InoKraft refunds your purchase price of the product itself.
- For safety reasons, item(s) cannot contain oil, gas, or hazmat when return or exchange.
- Returns may be rejected if items do not meet the above requirements.
- We maintain a database of consumer activity and other information collected in connection with a purchase or a return, which we use to authorize returns and may share with third parties that provide fraud prevention services
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LIMITED WARRANTY
Products sold by inokraftshop.com come with their own unique warranty that you can find on the product listing page, package label, or instruction manual. We make every effort to assure that products meet high quality and durability standards, please contact us via email support@inokraft.comย for any basic technical support.
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This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Shipping Policy
Thank you for choosing InoKraft. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders and sets forth our commitment to ensuring that you receive your goods in a timely manner.ย
We offer free shipping for orders over $59 straight to your door throughout the contiguous US.ย For orders underย $59, shipping fee will be $6.99 for each order.ย
Notes: Shipping is not available for Alaska, Hawaii,ย U.S. Territories and P.O. Boxes or APO/FPO addresses.
It usually takesย 1-2 business days for order processing, andย 3-5ย business days for your package to be delivered, so you can sit back and relax, worry-free.
You will receive tracking information via email with a link to our online track-and-trace service.ย You can find your order using ourย โTrack Your Orderโย page.ย
If you have any questions or concerns regarding your order or shipment, please don't hesitate to contact our customer support team (support@inokraft.com). We are here to assist you and provide any necessary information to ensure a smooth and satisfactory shopping experience.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be communicated on our website. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this policy.
Thank you for choosing InoKraft. We appreciate your trust and look forward to serving you.
2-Year SWAP-ON Warranty
NOTE: SWAP-ON Battery 2.0 is backward compatible with all of our portable fans and heated apparel. However, earlier battery versions do not support the Heated Blanket due to higher power requirements.
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